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.) Do I need a home inspection before purchasing a home warranty plan?

A.) No. Tarrant Home Warranty Services will cover pre-existing conditions on systems and/or appliances as long as 30 days have passed since the initial Contract Effective Date.

.) Which Texas communities do you cover?

A.) We cover the entire State of Texas.

.) My home is not in Texas. Do you still offer home warranty services?

A.)At this time, we only service the state of Texas.

.) Are older appliances that come with the home covered?

A.)Yes, appliances installed and located within the confines of the home’s foundation or garage, that are operable at the time of contract and less than 5 years old, may be covered depending on your plan, and any limitations and exclusions within.

.) When does my coverage begin and end?

A.)Your coverage begins at time of purchase and continues for 12 months following that date.

.) Do I have to pay a service call fee?

A.)Yes. There is a $100 service charge per covered item unless otherwise specified in your Tarrant Home Warranty Services Contract.

.) How do I know if an item is covered?

A.)Depending on which plan you choose–Base Plan or Preferred Plan– the contract lists out specific which appliances and home systems (including parts, components, fixtures, wiring, and connections) are covered. See the full list here.

.) My claim is processed. When can I expect repairs?

A.)Under normal circumstances, Tarrant Home Warranty Services will begin repairs or replacement of covered items within 48 hours of your call.

.) If a repair fails, do I have to pay another service call fee?

A.)No. If a repair performed by Tarrant’s experienced technicians fails within 1 year, the return visit to repair or replace the item is free (subject to maximums set out in the policy).

.) Are cosmetic defects covered?

A.)No. Tarrant Home Warranty Services provides superior protection on cosmetic solely on defects that affect the functioning of the covered item

.) What happens if I have a manufacturer’s warranty?

A.)Tarrant Home Warranty Services is not responsible for repairs for items covered under an existing manufacturer’s, distributor’s, or in-home warranty.

.) Still have questions?

A.)For a complete list of Tarrant Home Warranty Service plans, pricing, and repair procedures please call our efficient and knowledgeable customer service team at 817-554-2106.


When you have a problem, contact our friendly customer service centers immediately. If the issue is covered under your plan, we will schedule an experienced Tarrant technician to verify the claim and collect a service fee.

Tarrant Home Warranty Services understands that your time is valuable. Once the claim is approved, our repairmen will begin work within 48 hours of your call under normal circumstances.

Keep in mind, there may be some limitations, exclusions, and other agreed-upon pricing. So it’s important to have a copy of your plan details on hand.

A Few Easy Steps
How It Works

When you have a problem, contact our friendly customer service centers immediately.

1

We will schedule an experienced Tarrant technician to come to your home.

2

Once the claim is approved, our repairmen will begin work within 48 hours of your call under normal circumstances.

3
Protection Made Simple
What We Cover
Covered Appliances Include: Base Plan Preferred Plan
Garbage Disposal
Range Hood
Cooktops
Ovens
Ranges
Over-The-Range Microwave
Trash Compactor
Built-In Dishwasher
Kitchen Refrigerator
Clothes Dryer
Clothes Washer
Over the Range Microwave Door Glass, Racks, & Removable Parts x
Non-essential Clocks / Removable Parts Range, Oven, Cooktops x
Lost Key & Removable Buckets For Trash Compactor x
Built-in Dishwasher Racks x
Hauling Away Old Appliances x
Improper Installation x
Improper Repairs x
Instant Hot / Cold Water Dispensers x
Refrigerant Up To 4oz x
Built-in Food Centers x
Central Vacuum x
Second Fridge / Freezer x
Stand-alone Freezer x
Free-standing Ice Maker x
Covered Electrical Items Include: Base Plan Preferred Plan
Switches, Plugs, & Outlets
Cover Plates
Built-in Exhaust Fans
Garage Door Opener Switches
Telephone Wiring Within Walls Of Main Dwelling
Garage Door Wiring, Motor, Hinges, Springs, Rail / Trolly Assembly x
Garage Door Receiver Unit, Remote Transmitters x
Phone Jacks x
Phone Fuses x
Free Standing Smoke Detectors x
Doorbell Components & Parts x
Ceiling Fans x
Lighting Fixtures x
Audio / Video Wiring / Cable x
Computer Wiring / Cable x
Intercom Wiring / Cable x
Covered HVAC Items Include: Base Plan Preferred Plan
Metering Devices
Furnace Components
Air Handling Unit Components
Refrigerant Lines
Registers & Grills
Package Ac Units (ducted)
Wall Ac Units (ducted)
Wall Evaporative Coolers
Outdoor Conenser (including Compressor) Components
Condenser Casing (in Case Of Mechanical Failure)
Evaporator Coils & Drain Lines
All Ductwork
Leaks / Breaks In Sheet Metal x
Floor Furnaces x
Dampers & Damper Controls x
Wall Heaters x
Recovery Of Refrigerant (up To 3 lbs.) x
Outdoor Unit Pads Or Stands x
Dehumidifiers x
Built-in Wall Heating Unit x
Electronic Air Cleaners x
Humidifiers x
Covered Plumbing Items Include: Base Plan Preferred Plan
Valves For Shower, Tub And Diverter
Angle Stops, Risers, And Gate Valves
Hose Bibs
Basket, Strainers And Traps
Faucet Repair
Abnormal Water Pressure And Flow Restrictions
Plumbing, Mainline Drain, Or Sewer Stoppages
Sink, Bathtub, Shower And Toilet Stoppage
Lateral Drain Stoppage
Toilet Tanks And Bowls
Leans & Breaks In / Of Lines
Well Pressure Tanks & Switch
Up To 75 Gallons Water Heaters
Interior Leaks In Gas Lines
Faucet Replacement x
Stoppage Due To Roots x
Installing Cleanouts Due To Stoppage x
Septic Tank Stoppage (customer Pay $100 Per Pumping) x
Toilet Lids And Seats x
Caulking Or Grouting x
Collapse Or Damage Caused By Freezing Or Roots x
Well Pump (up To $1500 Max Payout Per Term) x
Circulating Pumps x
Exterior Gas Leaks x
Owned R.O. Systems x
Pressure Regulators x
Motor, Pump, Jets & Air Switch For Whirlpool Bathtub x
Owned Water Softeners x
Take A Moment To
Read Our Reviews

Tarrant Home Warranty is great coverage, I highly recommend!

Jasmine

Tarrant Home Warranty prepaid deductible plan is awesome and gives me great peace of mind!

Bill

THWS is 5 Star Service, they do cover items and they have wonder response time!

Pam
Questions?
We've Got Answers
No. Tarrant Home Warranty Services will cover pre-existing conditions on systems and/or appliances as long as 30 days have passed since the initial Contract Effective Date.
Addison, Aledo, Arlington, Bedford, Benbrook, Carrollton, Dallas, Denton, Farmers Branch, Flower Mound, Fort Worth, Garland, Grand Prairie, Grapevine, Highland Village, Irving, Keller Lewisville, Mansfield, Mesquite, North Richland Hills, Plano, and Richardson.
At this time, we only service the North Texas and DFW Metroplex areas.
Appliances installed and located within the confines of the home’s foundation or garage may be covered depending on your plan and the limitations and exclusions.
Your coverage begins if your payment is received on or before the agreed-upon Contract Effective Date. It continues for 12 months following that date.
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