Home warranty services
Focus on building. Reduce costs while improving quality and customer satisfaction.
How can home warranty services help builders?
Home warranty service providers can help builders reduce costs, improve response times, and increase customer satisfaction.
In addition to these benefits they also can assist in monitoring, tracking and reporting on warranty activities that will help builders identify recurring construction issues faster.
Why choose Tarranty Home Warranty as your service provider?
Tarrant Home Warranty specializes in builder warranty services. We work with large and small builders across Texas each day to help them improve their bottom lines and increase customer satisfaction. We take a unique approach with each builder to ensure their warranty is upheld to their standards. Our goal is to wrap our warranty expertise around your customer satisfaction goals to create the best homeowner experience possible.
Below we will cover each benefit in more detail for you. If you have any questions not covered on this page, please feel free to call our number or request more information from the form at the bottom of the page. Scroll down to begin learning more about our unique home warranty services.
#1 Reducing Costs & Improves Focus
Our services are designed to create a win/win scenario for everyone.
It starts with the money and the time.
The ultimate goal is to assist you with streamlining your warranty and construction operations to create the best customer experience possible. Each one of our benefits are designed to assist us in doing this together, but the ultimate goal is to put more money in your pocket in the long-run and more time on your clock to work with. This will help you focus on the things you want to focus on.
Keep reading to find out what the next benefit is!
#2 Increase customer satisfaction
They say one customer speaking good about you to others is worth three good sales reps.
What we all can agree on is that customer satisfaction is important.
One of the most often questions we get when speaking with builders is how to increase customer satisfaction and avoid bad reviews. We all know that not every project will go without some repairs or problems. Sometimes it is a part or material, sometimes it is craftsmanship that fails. Life happens. That doesn’t mean it has to tarnish your name or reputation.
Our customer satisfaction rating is through the roof because we have a simple formula that is a classic American approach to customer service. Dedicated representatives will greet your customer via phone call or they can just use a our website form to request a warranty service. They will get an immediate response or information on their warranty request. Their dedicated representative will communicate with them and arrange everything from start to finish.
Your warranty will be upheld to your standards and the reporting and feedback will assist you in identifying construction pain points and making informed decisions on products and vendors down the road.
Scroll down to read the next benefit!
#3 Improved Response Times
One of the best ways to improve customer satisfaction is to improve your response times to their requests.
One of the things that customers complain about the most is that they weren’t responded to or weren’t communicated with regarding a request. Our dedicated representative solution helps resolve this issue.
Our representatives are trained to communicate with the homeowner and all vendors necessary to ensure the call is completed. We can keep you up to date through reporting or on a case by case basis if necessary. Our representatives will assist you in improving and maintaining good response times so your customers stay happy with their home.
#4 Reporting and Tracking
Your dedicated representatives will help you report and track warranty activities and identify common request items.
There is nothing worse than realizing too late that you have put a defective product into your line of homes except maybe when you have held on to a bad contractor too long.
We can help you identify both of these issues faster by using our reporting and tracking and discussing warranty request items regularly. We have processes in place that will help us do this together seamlessly and we are eager to get started with you!
#5 Your warranty, your terms.
We execute your warranty on your terms.
Builders love us for this reason. We are able to field those phone calls and tough warranty situations for you, helping you avoid lost time and effort while providing the warranty coverage you always intended for your customer.
We will uphold your defined warranty terms and keep your customer’s best interests at heart too. Our goal is too keep them informed and happy and to uphold the warranty terms. It is a difficult balance that we are experts in.